Tech Support Lead

Key Responsibilities:

• Lead a dynamic tech support team, setting the tone for excellence and guiding the team to deliver exceptional customer experiences.
• Solve intricate technical issues in real-time, responding to customer inquiries via live chat, emails, and calls within the CET time zone.
• Collaborate closely with cross-functional teams to swiftly resolve issues, enhance product understanding, and drive user satisfaction.
• Develop and implement best practices for efficient technical issue resolution, ensuring consistency and quality across all interactions.
• Utilize your technical expertise to analyze trends, identify recurring issues, and provide actionable insights to product and development teams.

Skills You Bring:

• Proven experience as a senior Tech Support Specialist or Lead, with a focus on resolving technical issues through live chat, emails, and calls.
• Expertise in providing technical support within the CET time zone, ensuring timely and effective assistance to customers.
• Strong leadership skills to guide and mentor a tech support team, fostering a culture of excellence and collaboration.
• Meticulous attention to detail and a methodical approach to problem-solving and troubleshooting.
• Exceptional communication skills for engaging with customers and collaborating with internal teams.
• Proficiency in using support tools, CRM systems, and other relevant technologies.

What this job can offer you:

• Ownership and Decision-Making: You'll have the authority to take charge and make important decisions.
• Vibrant Startup Environment: Dive into a dynamic, fast-paced workplace where you'll collaborate with a diverse international team and clients. Your skills will grow rapidly.
• Work Your Way: It's all about results - enjoy the freedom to choose your work hours and location!

📍 Location: Fully Remote

💰 Compensation: A competitive package that reflects your mastery and seniority.

Slide Into Our DMs: Join GigRadar as a Tech Support Lead, where your leadership and technical prowess ensure exceptional customer experiences and swift resolution of complex issues. Be part of our culture of excellence and collaboration in tech support. For inquiries or to apply, please reach out to us at [email protected].